Shipping policy

DELIVERY IN THE NETHERLANDS

1 business day

Free shipping for all orders over €125.00

We offer standard shipping to your preferred address or you can collect your order at a PostNL pick-up point when it suits you best. Please note that you must show proof of identity when collecting your order.

DELIVERY IN BELGIUM & GERMANY

1-2 business days

DELIVERY IN EUROPE

3-4 business days

Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Shipping to Russia and Ukraine is temporarily unavailable.

DELIVERY TO ALL OTHER COUNTRIES 5-7 business days

SALE & HOLIDAYS

Due to high demand for our sale items, orders placed during a sale will only be confirmed upon receipt of a shipping confirmation email. Therefore, it is possible that your order may be cancelled due to items being out of stock. Please allow for longer delivery times due to holidays. We do our best to process your order as quickly as possible.

PROCESSING GUIDELINES

All products on the website are subject to availability and payment before your order is processed. We will contact you if the products you ordered are out of stock, or if additional identification is required for credit card verification.

INTERNATIONAL SHIPPING CONDITIONS

If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once the shipment reaches your country. You are solely responsible for the payment of these import duties and taxes. We have no control over these costs and cannot predict what they will be. International orders may be subject to customs formalities, which may result in delays beyond the original delivery estimates. When you order from us, you are considered the "importer of record" and must comply with all laws and regulations of the country where you receive the goods. We are not liable or responsible if you violate any such law.

UNDELIVERABLE AND REFUSED PACKAGES

In the event that delivery is refused for any reason or if it is deemed undeliverable due to an invalid shipping address. We are not responsible for packages that are lost, stolen, or misdelivered.

INSPECTION

You should inspect the delivered products as soon as you receive your order and ensure that the products are in an "as expected" condition. If not, please send an email to klantenservice@hark-graaf.nl as soon as possible with all necessary information (order number, contact details, and problem description) and including photographic evidence.

SHIPPING ERRORS OR DAMAGED PRODUCTS

We are committed to selling only high-quality products. Therefore, we perform several quality checks before a product is shipped. If you have received an incorrect or damaged product, please contact us within 14 days of receiving the order to be eligible for a free exchange with a new, similar product or a refund. In the case of a refund, we can process your full refund within 14 days of receiving the incorrect or damaged product, as determined in our Shipping Policy.

EVENTS BEYOND OUR CONTROL

We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including (but not limited to) fire, flood, extreme weather, explosion, war, acts of terrorism, labor disputes, or acts of local or central government or other competent authorities.