SHIPPING POLICY
DELIVERY IN THE NETHERLANDS €6.00 EUR
1 working day
Free shipping on all orders over €350
We offer standard shipping to your desired address or you can pick up your order at a PostNL collection point at your convenience. Please note that you will need to show ID when picking up your order.
DELIVERY IN BELGIUM & GERMANY € 10.00 EUR
1-2 business days
DELIVERY IN EUROPE € 15.00 EUR
3-4 working days
Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom.
Shipping to Russia and Ukraine is temporarily unavailable.
DELIVERY TO ALL OTHER COUNTRIES €25.00 EUR
5-7 working days
SALE & HOLIDAYS
Due to the high demand for our sale items, orders placed during the sale will only be confirmed after receiving a shipping confirmation email. Therefore, it is possible that your order will be cancelled due to sold out items. Please allow for a longer delivery time due to the holidays. We will do our best to process your order as soon as possible.
PROCESSING INSTRUCTIONS
All products on the website are subject to availability and payment before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is required for credit card verification.
INTERNATIONAL SHIPPING CONDITIONS
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once the shipment reaches your country. You are responsible for paying these import duties and taxes. We have no control over these charges and cannot predict what they will be. International orders may be subject to customs clearance, which may result in delays beyond original delivery estimates. When ordering from us, you are considered the “importer of record” and must comply with all laws and regulations of the country where you are receiving the goods. We are not liable or responsible if you violate any such law.
UNDELIVERED AND REFUSED PACKAGES
In the event that delivery is refused for any reason or is deemed undeliverable due to an invalid shipping address. We are not responsible for packages that are lost, stolen, or misdelivered.
INSPECTION
You must inspect the delivered products upon receipt of your order and ensure that the products are in an "as expected" condition. If this is not the case, please send an email to hark-graaf@gmail.com as soon as possible with all necessary information (order number, contact details and problem description) and include photographic evidence.
SHIPPING ERRORS OR DAMAGED PRODUCTS
We are committed to selling only high-quality products. That is why we conduct several quality checks before any product is shipped. If you received a wrong or damaged product, please contact us within 14 days of receiving your order to qualify for a free exchange with a new, similar product or a refund. In the case of a refund, we can process your full refund within 14 days of receiving the wrong or damaged product, as stated in our Shipping Policy.
EVENTS BEYOND OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, our obligations if caused by events beyond our reasonable control, including (but not limited to) fire, flood, extreme weather, explosion, war, act of terrorism, industrial dispute or act of local or central government or other competent authority.