Return policy

At HARK & GRAAF, we value quality and considered service. Should you not be entirely satisfied with your purchase, our return policy is designed to make the process smooth and fair.

Exchanges are free. If the size or colour is not right, we cover the return label and send the replacement.

30-day return period

In accordance with Dutch law, you have the right to return any item purchased from HARK & GRAAF within 30 days of the delivery date, without giving a reason. This period is also known as the cooling-off period.

Return conditions

To be eligible for a return, the following conditions apply:

• The item is in its original condition, with all tags, labels and packaging intact.
• The item is unworn, unused and free of damage or alterations.
• Shoes are returned with the original shoe box in its original condition.

Exceptions

The following items are not eligible for return:

• Underwear and intimate apparel
• Made-to-measure or personalised items
• Items marked as “final sale” or “non-returnable”
• Items that do not meet the return conditions above

Return process

Follow these steps to register a return:

1. Register your return via our returns portal: hark-graaf.shipping-portal.com/rp
2. Enter your order details and follow the steps in the portal.
3. Select the item you wish to return and, if you like, the reason.
4. Complete your request and create your return label in the portal. The label is free for exchanges; for a refund it costs €7,25.
5. Pack the item carefully and ship it with the label, following the instructions in the portal.

Exchanges — free

Would you like a different size or colour? Select exchange when registering your return in the portal. We provide the return label at no cost to you and send the replacement once your parcel reaches us. Exchanges depend on availability of the size or colour you request.

Refunds

Prefer a refund instead of an exchange? The return label costs €7,25 and is paid in the return portal. Once we have received and inspected the item, we will process your refund within 30 days via the original payment method.

Please note: the original shipping costs and any administration fees are not refunded, unless agreed otherwise or required by law.

Faulty or incorrect items

If an item arrives damaged or is not what you ordered, select that reason in the portal. There are no return costs in that case, and we will resolve it for you.

Questions and support

Questions, or need help with the return process? Contact our customer service at klantenservice@hark-graaf.nl. We are happy to help.

Thank you for your trust in HARK & GRAAF.