Shipping policy
DELIVERY IN THE NETHERLANDS
1 business day
Free shipping on all orders over €125.00
We offer standard delivery to your preferred address, or you can collect your order at a PostNL pick-up point whenever suits you best. Please note that you will need to show identification when collecting your order.
DELIVERY IN BELGIUM & GERMANY
1-2 business days
DELIVERY IN EUROPE
3-4 business days
Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Shipping to Russia and Ukraine is temporarily unavailable.
DELIVERY IN ALL OTHER COUNTRIES
5-7 business days
SALE & HOLIDAYS
Due to high demand for our sale items, orders placed during sale periods are only confirmed once you receive a shipping confirmation email. It is therefore possible that your order is cancelled due to items selling out. Please allow for longer delivery times during the holiday season. We do our best to process your order as quickly as possible.
ORDER PROCESSING
All products on the website are subject to availability and payment before your order is processed. We will contact you if the products you ordered are out of stock, or if additional identification is required for credit card verification.
INTERNATIONAL SHIPPING TERMS
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once the shipment reaches your country. You are responsible for paying these import duties and taxes. We have no control over these charges and cannot predict what they will be. International orders may be subject to customs procedures, which can cause delays beyond the original delivery estimates. When you order from us, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you receive the goods. We are not liable or responsible if you break any such law.
UNDELIVERABLE AND REFUSED PARCELS
Where a delivery is refused or considered undeliverable due to an invalid shipping address, we cannot accept responsibility. Nor are we responsible for parcels that are lost, stolen or misdelivered.
INSPECTION
Please inspect the delivered products as soon as you receive your order and make sure the products are in the expected condition. If this is not the case, email klantenservice@hark-graaf.nl as soon as possible with all necessary information (order number, contact details and a description of the issue), including photographic evidence.
SHIPPING ERRORS OR DAMAGED PRODUCTS
We are committed to selling only high-quality products. That is why we carry out several quality checks before a product is shipped. If you have received an incorrect or damaged product, contact us within 14 days of receiving the order to be eligible for a free exchange with a new, comparable product or a refund. In the case of a refund, we will process your full refund within 14 days of receiving the incorrect or damaged product, as set out in our Shipping policy.
EVENTS BEYOND OUR CONTROL
We are not liable or responsible for any failure to perform, or delay in the performance of, our obligations where this is caused by events beyond our reasonable control, including (but not limited to) fire, flood, extreme weather, explosion, war, acts of terrorism, industrial disputes, or acts of local or central government or other competent authorities.
